Refund and Returns Policy

Overview

At Tretify, we value your satisfaction and strive to ensure a seamless shopping experience. Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we regret that we cannot offer you a full refund or exchange.

To qualify for a return:

  • The item must be unused and in the same condition as when you received it.
  • It must also be in its original packaging.

 

 

Change of Mind & Cancellations

  • We do not offer refunds or returns for orders due to a change of mind or cancellations.
  • Health and Hygiene: For health and hygiene reasons, we cannot accept returns or provide refunds for products that have been opened, used, or tampered with.

 

 

Unsatisfactory Products

While refunds for a change of mind are not possible, we understand there might be instances where you are unsatisfied with your purchase. In such cases:

  1. Contact Us: Reach out to our customer support team at [support@tretify.com] within 7 days of delivery.
  2. Individual Basis: We will inspect and review your case individually to address your concerns.

 

 

Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  1. Contact Us: Notify our customer support team immediately at [support@tretify.com] upon receipt.
  2. Provide Evidence: Share clear photographs of the damaged items and packaging for review.
  3. Resolution: We will work swiftly to resolve the issue, which may include a replacement or other suitable resolutions.

 

 

How to Initiate a Return

Due to health and hygiene policies, we do not have a standard return policy. However, if you believe your case qualifies for a return:

  1. Contact Us: Email [support@tretify.com] within 7 days of receiving your order.
  2. Provide Details: Clearly explain the reason for the return and attach relevant evidence (e.g., photos).

 

 

Refunds

  1. Once we receive and inspect your return, you will be notified via email regarding the approval or rejection of your refund.
  2. Approved refunds will be processed, and a credit will be applied to your original payment method within 7 days.

Late or Missing Refunds

If your refund hasn’t been posted:

  1. Recheck your bank account.
  2. Contact your credit card company; it may take time for the refund to be posted.
  3. Contact your bank, as processing times can vary.
    If you’ve done all of this and still have not received your refund, contact us at [support@tretify.com].

 

 

Sale Items

Only regular-priced items are eligible for refunds. Sale items are non-refundable.

Exchanges

We only replace items if they are defective or damaged. For assistance, email us at [support@tretify.com].

 

 

Shipping Returns

  • To return your product, email us for detailed instructions.
  • Customers are responsible for shipping costs associated with returns. Shipping costs are non-refundable.
  • If a refund is approved, the cost of return shipping will be deducted from the refund.
  • For expensive returns, consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of your returned item.

 

 

Agreement Confirmation

By placing an order with us, you acknowledge that you have read, understood, and agreed to this refund and returns policy.

 

 

Need Help?

For any questions or concerns regarding refunds and returns, contact us at:
[support@tretify.com]

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